Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine my correct size?
We recommend referring to our Size Guide located on each product page. Our shoes generally run true to size, but if you are between sizes, we suggest sizing up for the most comfortable fit.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn shoes in their original packaging. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
Do you offer international shipping?
Yes, Riomar Shoes ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred carrier.
How should I care for my leather shoes?
To maintain the quality of your leather, we recommend using a damp cloth for surface cleaning and applying a high-quality leather conditioner every few months to prevent cracking.
When will my order arrive?
Standard shipping typically takes 3-7 business days within the domestic US. Once your order ships, you will receive a confirmation email containing a tracking number to monitor its progress.
Are your shoes water-resistant?
Many of our styles feature water-resistant treatments; however, they are not fully waterproof. We advise against submerging them in water to preserve the integrity of the natural materials.